Coronavirus Update 2020-10-05T22:19:55+00:00

Coronavirus Update

In view of the recent coronavirus (COVID-19) issues, we would like to update you on our clinic status & additional procedures implemented in relation to the virus, in order to protect you, our team and the community’s health.

Update: 28th September 2020

Following Vic Government & DHHS guidelines, all our non essential medical treatments can be now undertaken. Our lists are now open for skin health procedures. Not sure what procedures are available ? Call us on 03 9500 9500 or email [email protected] to clarify.

Update: 19th August 2020

Following Vic Gov & DHHS guidelines, we are not performing any cosmetic procedures at ENRICH Clinic until the Stage 4 restrictions are at an end.

If you are unsure if your issue is medical or cosmetic related please call the clinic on 9500 9500 to clarify.

Update: 10th August 2020

During Stage 4 lockdown, here at ENRICH we have taken steps to ensure everyone’s safety whilst still be able to provide services that are necessary for our patients.

As of this week, our appointments will be limited to between 15 – 30 minutes.

Unfortunately, this will rule out many of our longer and more detailed procedures. Please give us a call and our team can let you know what procedures are available. If you prefer, and coming in is difficult and not necessary, we are also offering Telehealth consultations with Dr Rich, our doctors and our nurses.

We hope that all of you are staying safe and well during this time and we look forward to seeing you in the clinic when you are next able to visit.

Update : 8th of July, 2020

We hope that all of you are staying safe and well during this extraordinary period of time. At ENRICH we have gone over and above the usual hospital-grade COVID 19 precautions to protect you and our staff and ensure you visit with us is worry-free. We will be remaining open during this time and we ask that you follow a few simple guidelines when coming to the clinic which you can see below:

Coming to the clinic

Update : 27th of April, 2020

As of today, you can book an appointment for your next injectable procedure.
That’s right, injectable treatments such as wrinkle relaxants and dermal fillers are back at ENRICH Clinic.

Lasers and peels have continued for specific skin conditions through this difficult time, and we have also extended our laser treatments our full suite of cosmetic treatments, so now is the perfect opportunity to book in for a treatment, or a consult, if you are not sure which treatment is best suited to your needs.

As elective surgery is also back on, if you have been considering liposuction, with more downtime now available, it might be just the right time to book in.

You also have the option of a Telehealth consultation with one of our nurses to discuss your options. There’s so much to choose from and we love answering your questions to help you make the best decision possible.

We look forward to seeing you. The ENRICH team.

March 17, 2020

Update : 25th of March, 2020

We have amended a couple of our entry conditions as follows:

Our clinic is under strict, sanitisation and hospital grade conditions . We ask if you could please follows these guidelines :

    1. If you have  any respiratory condition, this includes coughing and  sneezing  please do not enter the clinic. We can reschedule your appointment on the phone easily.
    2. If you have  travelled or have been in contact with someone who has travelled overseas in the past 14 days, please do not enter the clinic. We can reschedule your appointment.
    3. We would appreciate you washing your hands and using the hand sanitiser provided, upon both arriving and leaving the practice.
    4. We ask that you wear a facemask whilst in the practice. Bring your own or we have some available in the clinic @ $2 & you can take it home.( Funds gathered from mask sales will be donated to the families of the police who lost their lives on the Eastern Freeway in Victoria recently )
    5. We suggest that you don’t bring your children to your appointment to comply with social distancing
    6. We have arranged our clinic waiting room with extra space between patient chairs and we would appreciate if this distance could be maintained. If you prefer to wait in your car, we will need you to come in and register and then we can call you when the doctor is ready.

Telehealth Consultations

We do understand that many of our dermatology patients are concerned about travelling outside, exposure levels or could possibly TelehalthConsult-300x200have put themselves in self-isolation.

We are here to help minimise any stress we can during this time and this is why we are now offering live video conferencing telehealth consultations to our dermatology patients, in situations where it is suitable. You can choose to use Facetime, Skype, Zoom or just a voice call.

Click here for more details or to book a consultation

For Our Patients:

  1. If you have any respiratory condition, please do not enter the clinic, rather call, cancel and change your appointment time upon your recovery.
  2. If you have traveled or have been in contact with someone who has traveled overseas in the past 14 days, please do not enter the clinic rather call, cancel and change your appointment time for a months time.
  3. We would appreciate you washing your hands and using the hand sanitiser provided, upon both arriving and leaving the practice.

Our Clinic

In additional to our strict protocols in our treatment rooms and clinic in general, we have implemented these additional measures:

  1. Door handles, waiting rooms chairs, tables and reception desk will be sanitised regularly
  2. All staff will be wearing face masks, gloves & caps during contact consults. Please don’t be alarmed, this is for your safety and peace of mind
  3. We have arranged our clinic waiting room with extra space between patient chairs and we would appreciate if this distance could be maintained
  4. We have removed all magazines, information leaflets and samples from the clinic as a precautionary measure
  5. We will be requesting contactless payment transactions where possible

Our clinic, is open and it is our position to remain open and follow the guidelines & recommendations of the Department of Health and Human Services and the Victorian Government. We have many dermatology patients that still need assistance and our responsibility is to all our patients at this time. We are monitoring the situation and will update you on any changes.


Some Additional Information

ENRICH Clinic & COVID -19 - It is our position to remain open & follow the guidelines & recommendations of the DHHS & Vic Gov. For more info Click hereENRICH Clinic update & precautions