Terms & Conditions
Terms & Conditions

 Website & Ecommerce  Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of www.enrichclinic.com.au (the “Site”). This Site is owned and operated by ENRICH Clinic. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of ENRICH Clinic and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

  • Skin Care products 
  • ENRICH  gift vouchers 

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

We accept the following payment methods on our Site:

  • Credit Card;
  • PayPal; and
  • Zip Pay.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
ENRICH Clinic and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Except where prohibited by law, by using this Site you indemnify and hold harmless ENRICH Clinic and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(03) 9500 9500
872-874 High Street. Armadale 314

Packages – Terms & Conditions

Our packages indicate if a doctor consultation is required prior to treatment. Treatment packages are designed to give our clients the best combination of treatments for a specific purpose or outcome. Packages that require prepayment have this indicated on the copy. Packages will often have a value add or production reduction, highlighted in package copy, as part of the package. Packages are redesigned each season to suit the needs of our clients. Our Packages have a validation date listed on the newsletter they relate to and are usually valid until the next seasons newsletter is published.  

ENRICH Clinic reserves the right to update these conditions at any time.

Please note: 

With all surgery there is risks, please read consent forms carefully and be informed on every aspect of your treatment.
Surgeries such as liposuction have a mandatory 7 day cooling off period to ensure patient comfort.

Ask questions. Our team of specialist doctors and nurses are here to help you with any of your queries. Your skin health journey is a collaboration.

Newsletters  – Terms & Conditions

 Our newsletters are intended as informational only not as medical advice.  With all medical procedures there are risks. Please ensure you seek the appropriate medical advice before proceeding with any treatment cosmetic or otherwise. 

Australian Charter of Healthcare Rights 


These rights apply to all people in all places where health care is provided in Australia. To view these rights, “My Health Care Rights” please scan this QR code or please download one of our brochures here.

For more information about the Charter or the contact details for health complaints organisations, visit: www.safetyandquality.gov.au/your-rights


If you have any questions or concerns about your recovery, please contact the clinic on: 

(03) 9500 9500 – During Business Hours 

(03) 9389 3715   –  OUT OF HOURS


We take all complaints seriously. It is always best to try to resolve concerns with your healthcare provider first. At ENRICH Clinic, we endeavour to address concerns in a transparent and timely way.
If your complaint cannot be resolved, you have a right to complain to the Victorian Health Complaints Commissioner https://hcc.vic.gov.au/ Ph: 1300 582 113 or with Australian Health Practitioner Regulation Agency www.ahpra.gov.au Ph: 1300 419 495.


Read our full acknowledgement statement here